Refund policy
Return & Refund Policy
We want you to be completely satisfied with your purchase from Mein Shop. If for any reason you are not, you have the option to return your order.
30-Day Return Policy
You have 30 days from the date you receive your item to request a return. This exceeds the statutory minimum period of 14 days.
Return Requirements
- The item must be unused, undamaged, and in its original packaging
- Proof of purchase (order number or invoice) is required
- Please contact us before sending anything back: support@myhappymart.com
Right of Withdrawal (Statutory, EU Consumer Protection)
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you, acquired possession of the goods.
To exercise your right of withdrawal, you must inform us (Mein Shop, support@myhappymart.com) of your decision to withdraw from this contract by means of a clear statement (e.g. by email).
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is defective or was delivered incorrectly.
Refunds
Once we receive and inspect your return, we will notify you of the approval of your refund. If approved, you will be automatically refunded on your original payment method within 7–10 business days.
Damaged or Incorrect Items
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can resolve the issue.
Exceptions
Certain categories of goods (e.g. personalized items, hygiene products once opened) may be excluded from the right of withdrawal where legally permitted.
Contact
For any questions about returns, reach us at: support@myhappymart.com
- Choosing a selection results in a full page refresh.